Effective Date: July 2024

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1. Overview

At Bonsai Digital Group, customer satisfaction is our top priority. However, due to the nature of digital products, all sales are final. Please review this policy carefully before making any purchase.

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2. No Refunds

Digital Products: All digital products sold by bare non-refundable. Once a digital product has been purchased and the order has been processed, it is considered final, and no refunds or exchanges will be provided.

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3. Exceptions

Incorrect or Damaged Files: If you receive an incorrect or corrupted file, please contact our support team at hello@bonsaidigitalgroup.com within 7 days of purchase. We will verify the issue and, if confirmed, will provide you with the correct file or a replacement at no additional cost.

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4. Product Access Issues

If you encounter any issues accessing your purchased digital product, please reach out to our support team at hello@bonsaidigitalgroup.com immediately. We will work with you to resolve the issue to ensure you have access to your purchased product.

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5. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or credit card company, Bonsai Digital Group reserves the right to disable access to any products or services provided. We encourage you to contact us directly to resolve any issues before pursuing a chargeback.

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6. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Bonsai Digital Group
hello@digitalgroup.com
 

7. Changes to this Policy

Bonsai Digital Group reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.

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